Returns & Exchanges
At Duckworth, we stand by the quality of our premium wool apparel and offer a 30-day window for returns or exchanges on all unworn items with original tags attached. We strive to ensure your complete satisfaction with every piece of American-grown craftsmanship you purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location; please ensure the original packaging is used to protect the wool fibers during transit.
Receive Refund or Exchange
After our warehouse team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing